Senior IT-Application Owner

In this role, you will be part of the global IT-department at Syntegon and responsible for applications and processes in the area of collaboration and IT-infrastructure.

• You are the primary point of contact for the management, operations and optimizations of the Atlassian Cloud products Confluence and Jira.
• You are also the responsible application owner for a semi-automated workflow tool where you can setup the application on a green field.
• In your role youre taking care of the development, operations and governance in the field of Robotic Process Automation (RPA) on a state-of-the-art software platform.
• Administer user access, permissions and groups in consideration of Syntegon standards and best practices for the applications in your scope.
• Coordinate with process owners and key-users on business requirements by using appropriate tools and agile methodologies.
• Develop and provide training resources for end-users and service teams.
• Identify opportunities for process improvement and implement best practices to increase efficiency and productivity.
• Manage and optimize the service request fulfillment and coordinate development and service teams.
• Improve governance and KPI monitoring for your applications in scope.
• Budget planning and reporting in relation to the tools under responsibility.

• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
• Minimum of 3-5 years of experience managing and administrating Confluence, Jira, and other IT infrastructure tools.
• Experience with account provisioning from external identity providers and optimizations in this area.
• Strong knowledge of ITIL practices, especially in configuration and change management.
• Solid understanding of application life cycle management, troubleshooting, and user support.
• Excellent problem-solving skills and ability to manage multiple priorities in a fast-paced environment.
• Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
• Fluent in written and spoken English.
• Willingness to travel (approx. 10%)

For Syntegon and its subsidiaries, diversity is a key concern. We explicitly welcome an environment where all employees, regardless of gender, age, origin, religion, sexual orientation, gender identity, or special needs, are treated equally. If this job posting uses only the male form, it is for readability purposes and refers to individuals of all genders.